When requested to do so, please follow the instructions below to obtain the device JDP logs from HP device.
(1) Enter the IP address of the device in the address field of the web browser and open the the EWS (Embedded Web Server) for the device
(2) Log in as administrator.
(3) Go to the Networking tab.
(4) Select Secure Communication from the left-hand menu.
(5) Check the Enable Logging Connectivity box.
(6) Select Enhanced Connectivity Records.
Reproduce the issue taking careful note of the exact time the issue occurs. After collecting the JDP log data, uncheck "Enable Logging Connectivity".
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