KNOWLEDGE BASE ARTICLE

Xerox Remote Directory Lock Failed

On Xerox devices, where scanning from the Umango embedded application, you may see the error;

Remote directory lock failed.

To resolve this, FTP locking should be disabled. This is performed differently on different devices.

For AltaLink and WorkCenter devices, follow the instructions below:

1. In a browser, open the URL to the Xerox device management console
2. Enter the Xerox userid/password to login as an admin
3. Enter the url http://IPAddress/diagnostics/lockFiles.php
4. Uncheck the 'Lock Files' enabled button
5. Press 'Apply' to save the change

For VersaLink devices, follow the instructions below:

1. In a browser, open the URL to the Xerox device management console
2. Enter the Xerox userid/password to login as an admin
3. Browser to System > Security
4. Within Security area, select the Feature Enablement option
5. Enter the correct enablement code from the list below and save it
6. Restart the device

Versalink enablement codes:

C405: *2002273071
B405: *2003273071
B70xx: *2004273071
C70xx: *2014273071
C605: *2016273071
B605: *2020273071 

If after making this change you continue to have the lock file error you will need to contact Umango support

Link to this article http://umango.com/KB?article=66