KNOWLEDGE BASE ARTICLE

Gmail POP3 Email Retrieval Fails

If you are unable to connect to your POP3 email using Gmail in Umango, there are a couple of things to check are enabled.

Is Captcha Enabled?

If captcha is enabled on your Gmail account (and it is enabled by default), then Gmail POP3 authentication will fail even though a correct login/password is provided

From the computer on which your logins fail, visit http://www.google.com/accounts/DisplayUnlockCaptcha

Is POP3 Enabled?

POP mail retrieval is disabled in Gmail by default. Follow the instructions found in the link below to enable POP3.

Enabling POP3 in Gmail

Also, ensure that Gmail's POP download deletion option is not set to 'Delete Gmail's Copy'.

Are Less Secure Apps Enabled?

POP mail will fail if your Google account has less secure apps disabled. Follow the instructions in the link below to ensure less secure apps can connect to Gmail.

Enable Less Secure Apps

If the setting seen in your account security settings (https://myaccount.google.com/security) under "Less Secure Apps" does not show as "On" then you will not be able to use Umango for Gmail POP retrieval.

Consider Enabling 'Recent' Mode

If you are POPing Gmail in another application besides Umango, you may need to enabled 'recent' mode in order to retrieve email reliably. This is explained in the Google article below and is implemented by prepending your Gmail account name in Umango with 'recent:' (eg. your account would be entered as 'recent:myemail@gmail.com'. This will enable Umango to always retrieve files from Gmail.

Google POP Modes

Link to this article http://umango.com/KB?article=89