Rather that typing a long sentence, enter something like 'document separator'. This will return all the articles with the words 'document' or the word 'separator' in the title or keyword list.
This may be due to a permission issue. When Umango runs in the GUI, it uses the current user's permissions. When Umango runs in the service (in the background), it is allowing the Umango job to be handled by the Umango Windows Service. This Windows service (background) program, by
[open]In order to include a sender in the recipients, there must first be a sender. What this means, is that the job must first derive from an email source. Once an email account has been set up as the source, the "Include Sender in Recipients" option will then be enabled and able for selectio
[open]In Umango 20 or later, where scanning is performed within the browser, the Umango Scan Actuator application needs to be installed and running. The correct version of the Scan Actuator is dependent on the TWAIN drivers that are installed. If you are using 64bit drivers (unlikely) then be sure to i
[open]Our online application system checks addresses to ensure that we can identify your region for support reasons. If the address is invalid, the formatting may be incorrect or the address is incomplete. Make sure that the address you are entering is a real and valid address and try again. [open]
This is typically an issue with the OCR engine's registration. For more details, please refer to our Knowledge Base Article on this topic.
[open]On Xerox devices, where scanning from the Umango embedded application, you may see the error;
Remote directory lock failed.
To resolve this, FTP locking should be disabled. This is performed differently on different devices.For AltaLink and
The error "RPC server was unavailable" indicates that the ABBYY licensing service might not be running. To resolve this do the following: From the command prompt run 'services.msc" In the list of services look for "ABBYY SDK 10 Licensing Service" Right click on
[open]When using OCR functionality within a Umango product you may experience the following error: The remote procedure call failed. (Exception from HRESULT 0x800706BE) This error occurs when the ABBYY OCR engine is not licensed and activated. This may be caused by the lic
[open]When configuring export to Office365 email settings you may experience difficulty connecting using the settings below recommended by Microsoft: SMTP Server: smtp.office365.com Port: 587 SSL: Enabled In order to resolve this, use port 25 with SSL
[open]To enable email as a source in Umango using an Office365 account, please use the settings below POP Retrieval Settings POP Server: outlook.office365.com Port: 995 SSL: Enabled IMAP Retrieval Settings
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