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Umango can function alongside virtually any modern multifunction device that has a scan-to-folder function. In this scenario Umango is configured to watch the folder and process any incoming files. Our software also supports additional functionality on a limited range of brands. These cur
[open]We do not recommend using mapped network drives and recommend using UNC paths for network file shares due to their unreliable nature. Network drives are typically not recognized by Windows services. This means that jobs run in the Umango service will fail. A mapped drive looks lik
[open]The specification for virtual boxes (or virtual machines) are the same as our recommended system specifications. Additional to this, you will need to ensure that the Virtual Environment has been configured correctly, in particular, the network setup. For MFD's to be able to communicate wi
[open]Yes, given that the environment is configured correctly. Please refer to the Knowledge Base Article relating to this.
[open]To install the application on a Sharp OSA supported device, you will need to do the following; In a browser, open the MFD's web panel Login (via the login button in the top right corner) From the panel's menu; choose Applications / External App
[open]When selecting the Exit button in the Umango embedded application on a Ricoh SOP panel, a dialog similar to the one below may present to the user. This is a known Ricoh firmware issue seen only with older firmware releases. Although this will not stop the Umango application from functioni
[open]You may experience a situation where Umango appears to successfully deploy to a Ricoh device but the Umango icon does not appear as an app on the panel. This can occur where the device is setup for device authentication (Basic, AD/LDAP). To resolve this, follow the instructions below.
[open]The Umango Extract embedded app for Kyocera devices can be used with Umango 20 or later. The only limitation is that the Umango Extract embedded app does not support Umango authentication at the panel. However, device authentication using a third party authentication app (eg. PaperCut) or
[open]The Umango server name that appears on the device's app button and app/dashboard footer is normally set during the Umango software installation. The install wizard asks for a "Friendly Server Name" but defaults to the server host name if none is provided.If you have installed Umango and wa
[open]In version 23 or later, Umango offers support for various text input masks and quick entry enhancements. These features are only compatible on some device models.
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