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To view the Umango Convert or Extract Event Logs do the following: (Please note that these instruction may differ slightly depending on what version of the Windows OS that Umango is installed on.) From the Windows Start menu, right click on "Computer" and select "Manage" [open]
This is typically an issue with the OCR engine's registration. For more details, please refer to our Knowledge Base Article on this topic.
[open]An error may occur in a network admin/service account where there are group policies implemented on the network accounts. The COM error you may see is: "Retrieving the COM class factory for component with CLSID {ID} failed due to the following error: 80070005 Access is denied" [open]
When using the ABBYY engine within Umango you may see the following error message: Retrieving the COM class factory for component with CLSID {100020D3-0000-1056-976E-008048D53AE3} failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACC
[open]When placing a large quantity of files into a watched folder, you may see an log event something like this: Too many changes at once in directory ... As the wording suggests, this occurs because the buffer that tracks the changes in the folder overflows and cannot ke
[open]When upgrading Umango to a different target architecture (ie. moving from 32bit to 64bit or from 64bit to 32bit) you may experience an error on installing the new version. The error states;"There is a problem with the Windows Installer package. A program run as part of the setup did
[open]When creating a new Umango zone index you may experience the error: ...The type serialized in the resources file was not the same type that the .resources file said it contained. Expected 'System.Windows.Forms.ListViewItem' but read 'System.Windows.Forms.ListViewItem+ListViewSubItem' [open]
When running the Umango installer you may come across an error that stops the installation from completing successfully. In this situation it can be helpful to run the installer in logging mode to create an installation log file. The installation log will provide further information about what ha
[open]This issue is only applicable to versions earlier than Umango 23.This issue can present itself in server environments that are running unsupported versions of the Access runtime. The result can be intermittent ODBC issues when Umango attempts to make database calls.Whe
[open]File locking in Umango is handled differently across 3 different locking scenarios:Source files (eg. watched folder): Umango will wait for the file to become available but eventually will timeout. If the wait time is exhausted then the file will be moved to the bottom of th
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