When selecting the Exit button in the Umango embedded application on a Ricoh SOP panel, a dialog similar to the one below may present to the user. This is a known Ricoh firmware issue seen only with older firmware releases. Although this will not stop the Umango application from functioning, the......
[open]In order for shortcuts to the Umango App to be automatically added to a device when assigning it as a source, Administrator Authentication Management must be enabled on the device. To do this, follow the steps below. • Open a web browser and navigate to the device's web management console......
[open]You may experience a situation where Umango appears to successfully deploy to a Ricoh device but the Umango icon does not appear as an app on the panel. This can occur where the device is setup for device authentication (Basic, AD/LDAP). To resolve this, follow the instructions below. • Log......
[open]If the Umango Ricoh embedded app is not progressing past the splash screen on the device panel, the issue is typically due to one of the following: • Cookies are disabled in the NX Web Browser. • The device is enforcing HTTPS connections when Umango is not configured with TLS. ......
[open]