Rather that typing a long sentence, enter something like 'document separator'. This will return all the articles with the words 'document' or the word 'separator' in the title or keyword list.
This may be due to a permission issue. When Umango runs in the GUI, it uses the current user's permissions. When Umango runs in the service (in the background), it is allowing the Umango job to be handled by the Umango Windows Service. This Windows service (background) program, by
[open]This is typically an issue with the OCR engine's registration. For more details, please refer to our Knowledge Base Article on this topic.
[open]On Xerox devices, where scanning from the Umango embedded application, you may see the error;
Remote directory lock failed.
To resolve this, FTP locking should be disabled. This is performed differently on different devices.For AltaLink and
When using OCR functionality within a Umango product you may experience the following error: The remote procedure call failed. (Exception from HRESULT 0x800706BE) This error occurs when the ABBYY OCR engine is not licensed and activated. This may be caused by the lic
[open]If you are unable to connect to your POP3 email using Gmail in Umango, there are a couple of things to check are enabled. Is Captcha Enabled? If captcha is enabled on your Gmail account (and it is enabled by default), then Gmail POP3 authentication will fail even though a correc
[open]When trying to install Umango onto a device you may see the error appear "Error while installing Xerox Embedded application" that states "Excessive Failure Attempts". This error can occur if you have the incorrect username and password set up in Umango for the device. Even if you then set
[open]There are occasionally situations where you will need to deactivate an ABBYY license key. This is usually because it is a time based key that has expired. You can usually do this from within the ABBYY license manager. This procedure is as follows:On the Umango server, open a File Expl
[open]When completing the activation of Umango, you may see a warning message appear when trying to save the activation key. This is typically caused by the Umango Windows service logon account not having the necessary privileges. Before proceeding, note the activation key that has been provided during
[open]When building ODBC lookup zones, Umango will build the SQL query for you and it will attempt to accommodate the necessary single quotes around the search criteria. However, when searching a text field using numeric data, a data type mismatch error can occur. To accommodate this scenario, add the
[open]When running the Umango installer, you may experience an installation failure with the message, "Service 'UmangoService' could not be installed". This is caused by the permission level of the user account entered into the installation wizard for assignment as the logon account for the Um
[open]