Rather that typing a long sentence, enter something like 'document separator'. This will return all the articles with the words 'document' or the word 'separator' in the title or keyword list.
We group information and settings in a template or Job that is referenced whenever we create a new Batch within Umango. Document settings, capture methods, data zones, processing options, export paths and data types can all be grouped together in order to Scan and Process documents in a consisten
[open]We create zones (sometimes known as regions or fields) within Jobs. These zones are areas of interest within documents that Umango focuses on when we are processing a batch. A zone my be some text that we read or OCR, a barcode we read or a combination of a image and text that we zoom to and key
[open]Batches are the name we give to a group documents within our workflow. For each Batch we have a collection of documents that reference a common Job. There can be many Batches active within Umango at any time and each of these Batches can be in varying states. For example, Batches can be being sca
[open]This may be due to a permission issue. When Umango runs in the GUI, it uses the current user's permissions. When Umango runs in the service (in the background), it is allowing the Umango job to be handled by the Umango Windows Service. This Windows service (background) program, by
[open]Jobs in Umango Convert, by default, belong to the user that created them. This allows a user to create their own jobs without being seen by other users. Administrators can override this by assigning the job to be seen by everybody. This option is available in the Job properties User tab.<
[open]The MFD may not support one-touch buttons on the device. When a job is saved, and no other job is already using the same MFD(s), the software will attempt to install a one-touch button on the MFD. There are many security hurdles that may be in place that can hinder the installation of the
[open]A network adapter (card) needs to be assigned for the given MFD. When installing to an MFD, a return IP Address is sent to the MFD so that it knows where to connect back too. When a server contains multiple network adapters (cards) and the MFD is located on the network, our softwar
[open]This issue is usually due to... Network permissions. Check that the service account has the correct permissions to write to the destination folder; or The network destination may not be available.
[open]Configuring a job to 'run as an alternate user' will cause the respective job to process and export as the alternate user with a process of impersonation. We recommend against this in most instances as there are many potential permission issues that can arise. If you wish to run all jobs
[open]When migrating from versions earlier than version 5.3 you may see a dialog appear like the one pictured below. This is due to changes in the Umango licensing model. Your old license doesn't support the number of job sources you have configured. You will require your product key to be updated and
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