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In order to enjoy the full features of Umango after the end of your trial period it is important that you activate your software. This process is relatively simple and will require you to acquire an activation key. You can acquire an activation key from your dealer or, if you have been provided a
[open]When migrating from versions earlier than version 5.3 you may see a dialog appear like the one pictured below. This is due to changes in the Umango licensing model. Your old license doesn't support the number of job sources you have configured. You will require your product key to be updated and
[open]Normally, the Umango installer will take care of all the licensing and activating of the ABBYY OCR engine used within Umango. However, there may be times when you are provided an ABBYY license by Umango support and need to activate the license manually. This is the procedure:On the Um
[open]The aim of this article is to provide information to assist with understanding all the factors that will determine the licensing and hardware spec' requirements for high volume Umango installations.There are many factors that effect processing times for documents handled by Umango. For thi
[open]There are occasionally situations where you will need to deactivate an ABBYY license key. This is usually because it is a time based key that has expired. You can usually do this from within the ABBYY license manager. This procedure is as follows:On the Umango server, open a File Expl
[open]When completing the activation of Umango, you may see a warning message appear when trying to save the activation key. This is typically caused by the Umango Windows service logon account not having the necessary privileges. Before proceeding, note the activation key that has been provided during
[open]There may be occasions when you load the support portal from within Umango and it reports that your activation key is out of sync with the Umango license server.A product key never changes but activation keys can an
[open]During the process of upgrading Umango you may experience an error that states, "A program run as part of the setup did not finish as expected". The event logs may describe this and include a reference to "LicensingService.exe_Install" within the MsiInstaller event source.
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