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To view the Umango Windows Event Logs you will need to have enabled the relevant logs by following this article. Once you enabled the logs, you can proceed to do the following: (Please note that these instruction may differ sl
[open]Jobs in Umango Convert, by default, belong to the user that created them. This allows a user to create their own jobs without being seen by other users. Administrators can override this by assigning the job to be seen by everybody. This option is available in the Job properties User tab.<
[open]The MFD may not support one-touch buttons on the device. When a job is saved, and no other job is already using the same MFD(s), the software will attempt to install a one-touch button on the MFD. There are many security hurdles that may be in place that can hinder the installation of the
[open]When selecting the Exit button in the Umango embedded application on a Ricoh SOP panel, a dialog similar to the one below may present to the user. This is a known Ricoh firmware issue seen only with older firmware releases. Although this will not stop the Umango application from functioni
[open]There are 2 places you are prompted to provide login information within Umango.Service Logon AccountThe first is a one-time request when you install the product. This sets the service logon account as explained in the dialog and is a "set and forget" that can only be changed withi
[open]When running the Umango installer you may come across an error that stops the installation from completing successfully. In this situation it can be helpful to run the installer in logging mode to create an installation log file. The installation log will provide further information about what ha
[open]When requested to do so, please follow the instructions below to obtain the device log from FUJIFILM device. 1. What to do before acquiring the device logs: (1) Reproduce the behavior in question.(2) Press the power button of the
[open]Follow the instructions below to obtain the Umango application logs. You can configure various log types using the Advanced Configuration screen, depending on the required information.
[open]When requested to do so, please follow the instructions below to obtain the device JDP logs from HP device.(1) Enter the IP address of the device in the address field of the web browser and open the the EWS (Embedded Web Server) for the device (2) Log in as administrator. (3) Go to t
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