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The error "RPC server was unavailable" indicates that the ABBYY licensing service might not be running. To resolve this do the following: From the command prompt run 'services.msc" In the list of services look for "ABBYY SDK 10 Licensing Service" Right click on
[open]Important note: This article is not applicable to versions 23 or later.Where large volumes of document processing is expected or more than a couple of client workstations are being used, it is recommended that the Umango database be upsized to SQL Server.Note:&
[open]The aim of this article is to provide information to assist with understanding all the factors that will determine the licensing and hardware spec' requirements for high volume Umango installations.There are many factors that effect processing times for documents handled by Umango. For thi
[open]There may be occasions when you load the support portal from within Umango and it reports that your activation key is out of sync with the Umango license server.A product key never changes but activation keys can an
[open]The Umango server name that appears on the device's app button and app/dashboard footer is normally set during the Umango software installation. The install wizard asks for a "Friendly Server Name" but defaults to the server host name if none is provided.If you have installed Umango and wa
[open]Umango 23 runs an SQL Server database. In a default initial installation, a new SQL Server Express 2017 instance called "SQLUMANGO" is created. In addition, a new database called "Umango" is created in the SQL Server instance and its data files are stored in the folder:
During the process of upgrading Umango you may experience an error that states, "A program run as part of the setup did not finish as expected". The event logs may describe this and include a reference to "LicensingService.exe_Install" within the MsiInstaller event source.
[open]Performing a Umango server migration/relocation is normally very simple. It's typically just a matter of exporting the settings of the jobs that are required and importing them on the new server once activation is complete. However, if job cache, processing history logs and resident batches need
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