Rather that typing a long sentence, enter something like 'document separator'. This will return all the articles with the words 'document' or the word 'separator' in the title or keyword list.
To view the Umango Convert or Extract Event Logs do the following: (Please note that these instruction may differ slightly depending on what version of the Windows OS that Umango is installed on.) From the Windows Start menu, right click on "Computer" and select "Manage" [open]
If you have inadvertently removed the windows service or if was unsuccessfully installed during the setup.exe routine, you can easily create the service manually. To do this, follow the steps below: From the Windows Start menu, locate the Command Prompt program icon Right
[open]This may be due to a permission issue. When Umango runs in the GUI, it uses the current user's permissions. When Umango runs in the service (in the background), it is allowing the Umango job to be handled by the Umango Windows Service. This Windows service (background) program, by
[open]The error "RPC server was unavailable" indicates that the ABBYY licensing service might not be running. To resolve this do the following: From the command prompt run 'services.msc" In the list of services look for "ABBYY SDK 10 Licensing Service" Right click on
[open]There are 2 places you are prompted to provide login information within Umango.Service Logon AccountThe first is a one-time request when you install the product. This sets the service logon account as explained in the dialog and is a "set and forget" that can only be changed withi
[open]This issue is only applicable to versions earlier than Umango 23.This issue can present itself in server environments that are running unsupported versions of the Access runtime. The result can be intermittent ODBC issues when Umango attempts to make database calls.Whe
[open]When running the Umango installer, you may experience an installation failure with the message, "Service 'UmangoService' could not be installed". This is caused by the permission level of the user account entered into the installation wizard for assignment as the logon account for the Um
[open]During the process of upgrading Umango you may experience an error that states, "A program run as part of the setup did not finish as expected". The event logs may describe this and include a reference to "LicensingService.exe_Install" within the MsiInstaller event source.
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