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1. Why can't I see my MFD listed under sources?

In a nut-shell.. The MFD's are located on a sub-network that is out of reach for SNMP broadcasts; OR You computer/network has disabled the ability to perform network searches (SNMP walks). Discovery of MFD's over the network is achieved by use of an SNMP b

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2. Why can I see my MFD listed under sources and after I select it and save the job a dialogue advises it was unsuccessful?

The MFD may not support one-touch buttons on the device. When a job is saved, and no other job is already using the same MFD(s), the software will attempt to install a one-touch button on the MFD. There are many security hurdles that may be in place that can hinder the installation of the

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3. I can see my MFD as a source but I have a complex network with multiple network cards on the P.C and I can't get a job successfully installed on the MFD?

A network adapter (card) needs to be assigned for the given MFD. When installing to an MFD, a return IP Address is sent to the MFD so that it knows where to connect back too. When a server contains multiple network adapters (cards) and the MFD is located on the network, our softwar

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4. I have Mapped Drives as my source/destination and it's not working

We do not recommend using mapped network drives and recommend using UNC paths for network file shares due to their unreliable nature. Network drives are typically not recognized by Windows services. This means that jobs run in the Umango service will fail. A mapped drive looks lik

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5. Changes to Licensing in version 5.3

When migrating from versions earlier than version 5.3 you may see a dialog appear like the one pictured below. This is due to changes in the Umango licensing model. Your old license doesn't support the number of job sources you have configured. You will require your product key to be updated and

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6. Serialize Error When Creating a Zone

When creating a new Umango zone index you may experience the error: ...The type serialized in the resources file was not the same type that the .resources file said it contained. Expected 'System.Windows.Forms.ListViewItem' but read 'System.Windows.Forms.ListViewItem+ListViewSubItem' [open]

7. Umango Service Intermittently Stops With ODBC Error

This issue is only applicable to versions earlier than Umango 23.This issue can present itself in server environments that are running unsupported versions of the Access runtime. The result can be intermittent ODBC issues when Umango attempts to make database calls.Whe

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